S E R V I C E  &  R E P A I R S

RATES  |  WARRANTY INFO  |  ROLAND INFO  |  TECHNICS INFO  |  KORG INFO  |  YAMAHA INFO  

EAV provides Service, Spares and Repairs to all BRANDS of Speakers, Mixing Consoles (ALL formats), Keyboards, Synthesizers, PC Digital Audio Hardware, Pro CD Players, Audio Processors, Sound Modules, Digital Effects Units, Hard Disk Recording Systems, Amplifiers (Solid State and Valve ALL Classes), Communications Systems, UHF Wireless Systems, Digital Audio Workstations (repair and build), DJ Turntables, All MIDI Equipment, DJ Equipment and Ethernet Audio Systems.

EAV keeps a huge range of commonly used parts in stock for most DJ mixers, Pro CD players, Turntables, Guitar Amps, Keyboards and re-cone kits and diaphragms to suit most Speakers. Channel-faders, Cross-faders and Rotary controls in stock for ALLEN & HEATH, BEHRINGER, DENON, MACKIE, NUMARK, PIONEER, STANTON, SOUNDCRAFT, TECHNICS, VESTAX, YAMAHA.......

EAV has over 30,000 Schematics and Service Manuals including many for rare and vintage units. Surface Mount and Lead Free Soldering/Rework Systems assure full compliancy to international standards and RoHS compliant components and spares are being obtained as they become available from ISO rated suppliers.

EAV's service methods are pedantic and focus on preventive maintenance. Once repairs are completed all units receive conditioning of all controls & sockets and extensive soak testing and thump testing as well as factory alignment checks resulting in a very low return rate.

Service Rates	All Professional Audio Products and Brands	$110.00 / hour
Minimum Charge	Up to 30 minutes and $5.00 in parts. Includes items where no fault is found but every attempt to resolve observed irregularity is made.	$55.00
12 hour Turn-around	Offers a very quick Service depending on Parts availability	+$65.00
Turnaround is usually 7 - 14 days depending on Spares availability and Distributors ability to provide backup. All work comes with a sixty (60) day warranty that covers parts replacement and labour required to repair any defects resulting from the servicing process. All data is the responsibility of the owner. Some faults may require the implimentation of test programs and/or initialisation to correct memory errors. (We can Backup your data but please arrange it at book in) [All prices are Australian Dollars and include GST. Prices subject to change without notice]

Hover your mouse cursor over the Brands below and the ToolTip will give you the Australian Distributor...then click on the Distributor's logo on the Right Hand side of the page for more information.

ACCESS     ADAM     A DESIGNS     AGUILAR     AKAI PROFESSIONAL     AKG     ALESIS     ALLEN & HEATH     ALTO     AMPEG     ART     ARTEC     ASHDOWN     ASHTON     ATC     AUDIO-TECHNICA     BASSLINES     B-BAND     BEHRINGER     BIAMP SYSTEMS     BOSS     BSS AUDIO     CAMCO     CARL MARTIN     CELESTION     CLEAR-COM     C-MEX     CRATE     CROWN AUDIO     DBX     DAVID EDEN     DB TECHNOLOGIES     DENON     DIGICO     DIGITECH     D-MEXX     DOEPFER     DOD     DRAWMER     DYNACORD     DYNAUDIO     EBS     EBTECH     EDIROL     ECHO     ELECTROHARMONIX FX     EMES     EMU/ENSONIQ     ETC     EUPHONIX     EV     FBT     FOCUSRITE     FOSTEX     FRAMUS     GALLIEN-KRUEGER     HARTKÉ     HK AUDIO     IBANEZ     JANDS     JBL     JIM DUNLOP     JL COOPER     JOMOX     JTS     KLARK TEKNIK     KORG     KRK     KURZWEIL    LANEY     LEEM     LEXICON     LINE6     LUCID     MACKIE     MANN     MARSHALL     MARANTZ PROFESSIONAL     MARTIN AUDIO     M-AUDIO     MESA/BOOGIE     MIDAS     MIDI SOLUTIONS     MIDITECH     MIXEDLOGIC     MORLEY     MUSE RESEARCH     MXL MICROPHONES     MXR     NEXO     NOVATION     NUMARK     OMNITRONIC     OTARI     PEAK AUDIO     PEAVEY     PIONEER PROFESSIONAL     PSS AUDIO     QSC     QUEST     RANE     RAT     RCF     RME     ROCKTRON     RODGER LINN     ROLAND CORPORATION     SABINE     SAMSON     SHURE     SOLID STATE LOGIC     SOUNDCRAFT     SPX     STAGE TECHNOLOGIES     STANTON     STEINBERG HARDWARE     TAPCO     TASCAM     TC ELECTRONIC     TERRATEK     TOA     TRAYNOR     TUBE-TECH     ULTRASOUND     VESTAX     VOX     WARWICK     WHARFEDALE PRO     YAMAHA     YORKVILLE     ZOOM    PLUS MANY MORE

In all cases of suspected faults requiring Warranty Service the owner should contact the point of purchase to seek advise on the Warranty process.
All Warranty Claims require a fully legible COPY of the Receipt of purchase that includes......

• Customers Name, Address and Phone Numbers
• Dealers Name, Address and Phone Numbers
• Purchase Date
• Make & Model
• Serial Number
• Detailed explanation of the observed fault

Most distributors have a Warranty Authorisation Form which is faxed to EAV and is generated by the point of purchase. Usually, work can not be commenced until this proof of Warranty is received. (Check with Salesperson)

Please note a MINIMUM CHARGE is payable if no fault is found and time is spent analysing the unit. Distributors will not pay for "No Fault Found", so please be certain your unit has a genuine fault. The best procedure is to take it to the salesperson you purchased it from and ask them to confirm there is an error.

More and more often now, EAV receives faulty equipment bought through various overseas on-line shops. This "parallel importing" has several serious implications involved with it including...

• The Australian distributor will, more often than not, refuse warranty of any kind.
• Some distributors are making spare parts require a copy of a purchase receipt from an authorised reseller.
• The unit if made exclusively for a different local market may not operate on our 240 volt 50 hertz supply without serious modification.
• The unit will not be Australian compliant as it will not have the necessary C-TICK mark.
• Noncompliant equipment can be confiscated and incur up to a $25,000 fine and insurance companies can refuse claims if noncompliant equipment is involved.

Please be sure the apparent savings are worth it!

MONDAY - FRIDAY   9:00AM - 5:30PM
OUTSIDE THESE HOURS BY ARRANGEMENT ONLY